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Directory Usage Terms & Conditions

Thank you for using (the “Website”).

This page states the terms under which you may use the Website. By accessing the Website you accept and agree to be bound by these Terms.

A. Intellectual property
The content of the Website, including but not limited to text, graphics, logos, software and trademarks are the property of Leaping Hare CIC and are protected by copyright and other laws. Leaping Hare CIC does not tolerate copyright infringement and will actively pursue any known infringement to the full extent of the law.

B. Restrictions on use
You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Leaping Hare content in any way except for your own personal use. Nor may you use the Website to create, amend, update or verify any databases, directories, customer lists, mailing lists or other records.

The use of Leaping Hare data as a source or target for direct marketing, telemarketing, market research, or any other marketing activity on yours, or someone else’s behalf, is strictly prohibited.

C. Website Warranties
Leaping Hare CIC does not guarantee the timeliness, completeness or performance of the Website or any of the content. While we try to ensure that all content featured on the Website is correct at the time of publication, no responsibility is accepted by Leaping Hare CIC for any errors, omissions or inaccurate content on the Website.

We will not be liable for any loss or damage, financial or otherwise as a result of you using the information provided on the Website, nor does Leaping Hare CIC guarantee the suitability or quality of any products or services featured on the Website.

Leaping Hare CIC does not warrant that access to the Website or the features on the Website will be uninterrupted or error free. Nor does Leaping Hare warrant that the server on which the Website is based is free of Viruses or other harmful code.

D. Contributions to the site
Contributions made to the Website are encouraged, providing they are made in a responsible manner and are in no way inaccurate, defamatory or misleading.

Leaping Hare CIC reserves the right, without any obligation whatsoever, to review, correct, remove or modify any content submitted to the website.

By submitting a rating or review to the website you are accepting that your name and email address will become available to the company you review, and your name will be displayed on the Website.


E. Advertising your business on Leaping Hare
The Information you provide in relation to your business must be accurate and truthful.

F. Customer Reviews
By default, when you sign up to Leaping Hare as a business you accept that your company can be reviewed by your customers and other users of the site. We reserve the right to remove any reviews that we believe haven’t been posted by the customers themselves or where we believe the reviews may not be genuine. You have the opportunity in your Settings to disable reviews if you wish. If you disable reviews, your profile page will display a message to reflect that reviews have been disabled.

If your company receives a negative review, you have the ability to respond underneath the review, posting your side of the story. It’s very possible that you can turn the bad review into a positive situation by publicly demonstrating your level of customer support. Please note that we have implemented many automated checks and controls which help us to identify false, inaccurate and offensive reviews before they even go live.

New rules for reviews (effective from the 1st November 2015).

a) All reviews that are submitted to Leaping Hare must be constructive, i.e. they describe what products / services were received (or not received) and objectively explain why the customer was happy or not. Reviews which don’t conform to these rules may be removed.

b) At our discretion, reviewers who make personal attacks on individuals will have their account closed.

c) Negative reviews will only be removed from a company’s profile if :
– They are posted under a false name.
– They are not constructive as described in point a) above.

d) Reviews flagged by our Review Verification Software will not be unflagged.

e) We reserve the right to remove any reviews that do not conform to our terms and conditions without any recourse or communication with the company the review was written about.

G. User Accounts
As stated in our Privacy policy, we reserve the right to send you certain communications relating to your account, such as service announcements and administrative messages without offering you the opportunity to opt-out of receiving them.

You may not use, or allow others to use, your account to:

Post any content that is abusive or defamatory or which discloses private or personal matters concerning any person.
Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with anyone or entity.


H. Leaping Hare Premium
Premium Members will be automatically re-billed each year and will receive an email receipt each time they are billed.

Premium Members can cancel their subscription at any time by using the details sent via email when signing up for the premium service.

We have a ‘no refund’ policy. If premium membership is cancelled, it will stay active until the end of the period which has been paid for.

In exceptional circumstances, we reserve the right to close a premium member’s account without any claim to a refund if we find that they are in breach of the terms and conditions of the site. Premium members are bound by the terms and conditions of the site (as stated on this page) in the same way as any other site user.

I. Sponsored Advertising
1. General
a) Factual claims or offers made must be credible, current, and accurate. Misleading or inaccurate adverts will be rejected.
b) The weblink included in your advert must be relevant to the text of the advert.
c) Adverts must not promote any products or services which are illegal in the UK.
d) Adverts must not contain links to harmful websites, malware, spyware or anything similar.

2. Image Guidelines
a) Any images which you upload with your advert must be your own property or you must have permission from the owner of the image to use it for advertising purposes.
b) Copyrighted or trademarked images or text are not permitted unless you or your company owns the relevant copyright or trademark.
c) Images must be suitable for all ages to view.
d) Images must be relevant to the text content of the advert.
e) Images must not be displayed sideways or upside down.
f) Images must be of reasonably good quality – blurred, unclear or unrecognizable images will not be accepted.
g) Images must not consist solely of text.

3. Text Guidelines
a) The text of your advert must be written in English and obey the basic rules of spelling, grammar and punctuation. Our content team will correct obvious spelling or grammatical errors and will remove excess or inappropriate punctuation (e.g. !!!!!!!).
b) Adverts must not be written in BLOCK CAPITALS. Our content team will edit adverts to remove any inappropriate use of upper case text.
c) Please use only the allocated sections for including your weblink and/or telephone number. Please do not include weblinks, telephone numbers, or email addresses in the body text or headline of your advert.

4. Ad Credits
a) Refunds for credit pack purchases can be requested within 14 days of the purchase date, provided you have not used any credits from the credit pack.
b) There are systems in place to counter ‘false’ impressions. We do everything we can to prevent such activity. If you believe someone is attempting to fake impressions of your Ads, please get in touch.

J. General
If you see any content on the site that is incorrect, is illegal or breaches anyone else’s rights, please contact us.

Leaping Hare CIC may change, alter or modify these Terms at any time. Any changes to these Terms will be posted on the Website. If you do not agree to Terms on this page, you should cease use of the Website.

Registered Office Address
Leaping Hare CIC
Belmont House
20 King Street
IP24 2AP

Registered Company Number: 07399364